Executive Transport Service: Operational Service Playbook
Deliverable EP-015. Structure per cc02-standards/SERVICE-STANDARD.md. Every watch item binds a tripwire, a cadence, and an escalation route, or it is removed.
Document Control
Field Value Service Reference [REF-YYYY-###] Classification internal Version 0.1.0 Prepared By [Operations Manager] Effective Date [YYYY-MM-DD] Term [12 Months]
Scope, Authorities & Limitations
This is a monitoring/operational service, not an investigation, a guarantee of detection, or legal advice. Collection is limited to lawful, authorized sources within the agreed scope; no unlawful access, intrusion, pretexting, or surveillance of non-consenting third parties is performed. Alerting is best-effort within the stated SLA and does not warrant prevention of any event.
Service Definition and Scope Boundaries
Inclusions: Secure ground transportation, trained security drivers, vehicle maintenance, and real-time route monitoring.Exclusions: Tactical aviation transport, armored motorcade logistics for crowds > [N] people, and off-road tactical driving.
Vehicle Standard
Class Specifications: [SEDAN CLASS / SUV CLASS / ARMORED SPECIFICATION].Armor Level Options:
CEN Level B4: Low to Moderate threat regions. Resists handgun rounds.CEN Level B6: High threat regions. Resists assault rifle rounds (e.g. 7.62x51mm).CEN Level B7: Critical threat regions. Resists armor-piercing rounds.Selection Criteria: Tier 3 and 4 country risk ratings mandate B6 armor level.
Maintenance & Inspection: Scheduled maintenance every [N] miles. Pre-movement inspection checklist includes:
Equipment Carriage List: [MED KIT / TACTICAL COMMS / GENERIC EXTRA WATER / EXTRA FUEL].
Driver Qualification Standard
Certifications: Defensive and evasive driving certification from accredited school [CERTIFICATION REF].Medical Fitness: Current DOT medical examiner’s certificate [MED CERT REF].Fatigue Rule: Driving hours limited to [N] hours per 24-hour cycle. Shift requires minimum [N] hours off-duty rest between shifts.
Route Doctrine
Route Selection: Primary and alternate routes selected per EP-003-route-analysis .Variance Rule: Driver shall not utilize the exact same route at the same time for more than [N] consecutive days.Choke Point Register: Reference [EP-003-route-analysis] for regional choke points and escape routes.
Movement SOP
Pre-Movement Inspection: Conduct the 360-degree vehicle inspection and undercarriage check.Embus Drill: Principal is escorted from secure holding zone directly to the rear passenger seat; vehicle doors are locked immediately.Transit Spacing: Maintain a minimum distance of [N] vehicle lengths in urban areas, expanding to [N] vehicle lengths on open highways.Debus Drill: Driver halts vehicle, security sweeps the immediate landing zone, and principal is escorted directly to the venue entrance.Arrival Security Halt: Vehicle remains running with doors locked until the landing zone is verified clear.
Communications
Radio Net: Primary communications via the secure radio net per [EP-011] Communications Plan (PACE).Status Call Cadence: Driver shall report status updates every [N] minutes to the Command Post.
1. Scope & Watch Criteria / Tripwires
Watch Item Indicator Tripwire Threshold Severity (L×I) Escalation Route Vehicle Health Engine warning light activation Diagnostic code alert Elevated (11-15) Notify Operations Manager; schedule replacement Route Disruption Choke point blockage on primary route Transit delay exceeds [N] minutes Elevated (11-15) Switch to alternate route; notify CP Vehicle Threat Hostile tail detected by driver Vehicle follows through [N] turns High (16-20) Execute evasive actions; alert CP and local police
2. Collection Cadence & Sources
Source/Lane Collection Method Cadence Source Grade Owner GPS Tracker Telemetry pull Continuous A1 Operations Manager Traffic Feed Local traffic database query Every [N] minutes B1 Driver Alert Stream ART-threat-alert-stream Real-time push B2 Detail Intelligence Officer
Product Trigger/Cadence Format Recipient Channel Pre-Run Inspection Prior to each movement Checklist Log Table Operations Manager Secure Portal Route Log End of shift Shift Log Table Operations Manager Secure Portal Monthly Review Monthly PDF Executive Summary Client Secure Email
4. Escalation & Notification Triggers
Severity Tier Trigger Condition Notify Method Acknowledgement Target Low Routine logs Operations Manager Shift log update 24 Hours Elevated Minor traffic delays Detail Leader Secure Chat 30 Minutes High / Critical Evasive movement or breakdown DL, Operations Manager, TL Secure Call & Chat 5 Minutes
5. Service Levels (SLA)
Metric Target Measurement Reporting Remedy/Credit On-Time Rate 98% arrival within window Scheduled vs actual arrival times Monthly Invoice credit for delay Route Variance Compliance 100% adherence to variance Route tracker analysis Monthly Driver warning Inspection Compliance 100% inspections completed Completed checklists vs runs Monthly Staff review
6. Review & Renewal
Service Review: Monthly operational review between client representative and Operations Manager.Change-Control: Any scope modifications require written addendums to ART-engagement-order.Termination: Retainer termination requires [N] days written notice. Stand-down fees are billed at [N]% of the standard rate.
7. Quality Assurance (QA) Gates
Inspection Audit: Operations Manager audits vehicle inspection logs every [N] days.Supervisor Check: Driver logs and route tracking files undergo weekly random reviews.AAR Compliance: Every movement operation triggers a mandatory After-Action Report within 24 hours of demobilization.
8. Service Risk Register
Risk 1: Traffic congestion causing SLA delay. Likelihood (4) × Impact (2) = 8 (Moderate). Mitigation: Real-time GPS navigation with dynamic rerouting.
Risk 2: Road hazards or tire failure. Likelihood (2) × Impact (4) = 8 (Moderate). Mitigation: Install run-flat tires on all B6/B7 armored vehicles.
Annex A: Source & Watch-List Register (graded)
Graded sources used for service delivery:
Local police advisory desk. Grade: A1.
Consular database. Grade: A2.
Annex B: Onboarding / Offboarding & Data-Handling Checklist
Onboarding Checklist:
Offboarding Checklist:
Data-Handling: Store principal travel data on encrypted drives; destroy logs after [N] days.
END OF SERVICE PLAYBOOK
Model wiring
Generated from cell frontmatter at publish time.